Complaints

We aim to provide an excellent service to every patient. If something hasn't met your expectations, we want to hear about it and put it right.

Step 1 — Contact us directly

Most concerns can be resolved quickly. Please get in touch as soon as possible:

• Email: hello@travelvaccineslondon.co.uk
• Phone: 020 7935 7172 (Mon–Fri 9–6)
• Post: Travel Vaccines London, Kings Pharmacy, 6 Chester Court, Albany Street, London NW1 4BU

Please tell us:

• Your name and booking reference (if you have one)
• What happened and when
• What outcome you are looking for

We will acknowledge your complaint within 3 working days and aim to provide a full response within 20 working days. If we need more time, we will let you know.

Step 2 — Escalate if needed

If you are not satisfied with our response, or if your complaint relates to a pharmacy professional's fitness to practise, you can escalate to: